Contract ID: RM1058
Start Date: 27/05/2015
End Date: 27/05/2017
Customer and Supplier Notice
CCS are procuring a replacement framework to Technology Services. You can find details of related proposals, consultation events and progress with the procurement at dedicated Technology Service 2 (RM3804) page here
This framework has been extended for a period of months and will now expire on 27th may 2017.
This agreement has been developed in collaboration with the Government Digital Service (GDS). It is an enabler for public sector organisations to take significant steps towards the “Digital by Default” agenda. Its primary purpose is to provide technology services to central government, local authorities and NHS trusts.
The agreement provides access to specialist suppliers who can provide the services under individual lots, as well as suppliers who can provide multiple services across a number of lots facilitated by means of a collaboration agreement.
You can place call-off contracts via a further competition by providing suppliers with the details of your requirement and each supplier will submit a priced solution against those requirements.
Small businesses have been encouraged to participate by disaggregating the services and offering them in separate lots.
The agreement is divided into 11 lots:
Help / service desk:
The single point of contact between a service provider and users within an organisation. A typical service desk manages incidents and service requests, and also handles communication with the users.
The technical services offered by a support organisation to a user(s) experiencing problems with their computers. Support may be on either hardware or software running on the affected computing device. Support may include but is not limited to installations, moves, adds, changes and disposition, and local remote services.
A set of hardware and/or software tools that allow an IT organisation to supervise the individual components of a network within a larger network management framework. Network management system components assist with, but are not limited to, network device discovery; network device monitoring; network performance analysis and intelligent notifications.
Network and content security:
Tasks or processes related to network security which can include, but are not limited to, device management; monitoring and remediation; email security including anti-spam, anti-malware and IP filtering; network intrusion detection and prevention; asset classification and change management; data leak protection, and the creation of access control policies.
Infrastructure and platform, maintenance and support:
Manage infrastructure hardware and software operations, including server and storage systems. Support production applications, whether open source, developed in-house, or third party.
Break-fix — Focused on servers and storage.
Platform support and maintenance is the management of hardware and software architecture in order to allow applications to operate.
Platforms can include one or several of the following hardware and/or software components: — hardware architecture; operating systems; programming languages and frameworks; runtime libraries; application servers; databases; other middle-ware products.
Audit services and asset management:
Systematic and independent examination of data, statements, records, operations and performances (financial or otherwise) of IT software and hardware.
Audit services are formal inspections and verifications to check whether a standard or set of guidelines is being followed, that records are accurate, or that efficiency and effectiveness targets are being met.
IT infrastructure transition services and delivery:
To assist customers when they need to move, re-build or re-deploy IT services from one organisation to another. Service Transition also makes sure that changes to services and service management processes between existing and new service provider are carried out in a coordinated way.
Service integration / service integrator:
To manage enterprise IT services delivered by multiple suppliers across different delivery models in one integrated enterprise service management process. IT service integration should address the following key challenges many customers struggle with:
Disaster recovery / business continuity:
Disaster recovery policies and procedures that are related to preparing for recovery or continuation of technology infrastructure which are vital to an organisation’s business continuity, after a natural or human-induced disaster. This service will include, but is not be limited to, resilience testing, recovery testing and planning and contingency planning and support.
Back up and data services:
A remote, on-line or managed backup service providing users with a system for the backup, storage, and recovery of computer files. Online backup organisations will provide this type of service to end users.
A computer recycling service that offers, but is not limited to, data destruction to UK Government CESG standards with certificated proof of erasure for every hard drive or data bearing asset; a managed IT disposal service that can be fully integrated with roll-out programmes and other service partners; full audit trail with itemised reporting; IT disposal services are WEEE compliant.
Customer benchmark record
The paper version of the customer benchmark record has been replaced by a Google Forms version. Please complete the record following each procurement, as outlined in the customer buyer's guide.
Customer pipeline record
Please complete a customer pipeline record if you are considering using this agreement to assist us in working with you. Our market engagement activities will help ensure that you receive the best response possible to your opportunities.
- Reduced timescales and costs for the procurement of services - you do not need to run a full OJEU procurement, this has already been undertaken by the Crown Commercial Service. You simply need to identify your requirements, present these to the market and award a contract
- Ease of use – The agreement is easy to use, with expert commercial advice available from us
- Alternative solutions to longer term contracts and helps to ensure services and solutions are scalable for future service models, responding to business demand, enabling you to take advantage of the benefits of new and changing technologies
- A multi-vendor supply base environment taking advantage of the benefits available in the wider market and supporting the UK growth agenda through opening market opportunities to specialist small businesses
- Legality – The agreement is fully compliant with EU procurement regulations, EU procurement rules introduced in 2006 specifically recognise framework agreements as a legitimate route to market. This reduces procurement risk for you and reduces bureaucracy in the procurement process
- Assured supplier standards – Providers appointed are ‘prequalified’ as to their general suitability. This means when buying services you are assured that they can meet their specified requirements
- Pre-defined terms and conditions – Terms and conditions of contract have been established and all agreement suppliers have signed and accepted this agreement and terms and conditions of call-off. You are able to propose your own special terms provided there is no material amendment to the agreement terms
- Collaboration – suppliers are able to collaborate to provide a cross organisational services by way of the collaboration agreement
In the first instance please read the customer buyer's guide for full details on how you can access the agreement.
A further competition is the default method for awarding call-off contracts.
You must provide the suppliers with a minimum set of information that can be used to help propose solutions and price against requirements effectively.
If you require support in developing your market proposition, this can be procured through the use of our managed services or a private sector supplier.
Further competitions may be run using the CCS eSourcing tool or your own choice of eSourcing method/tool/portal. However, please note that the RFQ and/or Free Text Requisition functions provided on the Government eMarketplace platform are not suitable or approved for use under this agreement.
Cash savings will be demonstrated based on:
The purchase prices of the services taken against a benchmark service (from information provided by the customer).
A price vs. market comparison from the mini-competition process, if the former is not available.
Baseline data for the incumbent services and the procurement activity will be required from each customer in the form of a Customer Benchmark Record, which must be submitted to CCS following the award of the call-off contract.
This agreement is the next iteration of its predecessor RM717 – IT Managed Services.
The agreement has been redesigned to comply with GDS requirements to disaggregate large and complex contracts. A lot structure has been adopted to accommodate this.
This agreement has been designed to deliver local and regional IT services such as desktop; enterprise application managed services; computer rooms and local networks services by actively encouraging SMEs to participate.
The procurement to establish this agreement was aligned with the Government ICT Strategy of March 2011 and supports the core objectives of: reducing waste and project failure, stimulating economic growth and using ICT to enable and deliver change.
The agreement is fully managed by us. We will apply supplier relationship management principles to effectively manage the suppliers and continually monitor the cost of service packages and further competitions to ensure best value is maintained.
|Lot Number||Lot Name||Lot Category||Number of Suppliers||Contract Expiry|
|All suppliers||84 - click here to view suppliers|
|1||Help desk/Service desk||Technology||50 - click here to view suppliers||27/05/2017|
|2||Desktop Support||Technology||44 - click here to view suppliers||27/05/2017|
|3||Network Management||Technology||44 - click here to view suppliers||27/05/2017|
|4||Network and content security||Technology||49 - click here to view suppliers||27/05/2017|
|5||Infrastructure and Platform, Maintenance and Support||Technology||56 - click here to view suppliers||27/05/2017|
|6||Audit services & Asset Management||Technology||36 - click here to view suppliers||27/05/2017|
|7||IT Infrastructure Transition Services & Delivery||Technology||43 - click here to view suppliers||27/05/2017|
|8||Service Integration/Service Integrator||Technology||34 - click here to view suppliers||27/05/2017|
|9||Disaster Recovery/Business Continuity||Technology||42 - click here to view suppliers||27/05/2017|
|10||Backup and Data Services||Technology||35 - click here to view suppliers||27/05/2017|
|11||Asset Disposal||Technology||31 - click here to view suppliers||27/05/2017|
- Buyer's Guide 802.62 KB
- Quick Reference Sheet 280.57 KB
- Technology Services - Collaboration Agreement 59.13 KB
- Call-off Contract - Terms and conditions 379.18 KB
- Technology Services - Deed of Guarantee 24.6 KB
- Technology Services - Contract Notice 274.41 KB
- Technology Services - Help to buy guide 1.2 MB
- Technology Services - Lot Selection Tool 2.01 MB
Framework Manager Contact Details
0345 410 2222