Local Authority Software Applications
Contract ID: RM1059
Start Date: 05/08/2014
End Date: 03/08/2017
Update 13 July 2016: this agreement has been extended for one year and will now expire on 3 August 2017.
This agreement is for the purchase of:
- Common line of business application solutions for local authorities e.g. social care case management systems or library systems
- Supporting services such as implementation, enhancement, integration and application support services
The agreement has been developed in conjunction with local authorities, the Local Government Association and Pro5 to provide a route to market for the acquisition of software and related services to enable local authorities within the UK to deliver services to their citizens, such as revenue and benefits collection and payments and delivery of statutory functions such as social care, planning, environmental and building control, and provision of social housing.
Under the agreement suppliers are able to provide software and related services to include design, development, installation and commissioning of systems; ongoing support and maintenance; and some related business process services.
There are 11 lots:
- Lot 1 covers the provision of software and associated services for the purpose of collection and distribution of Revenue & Benefit payments and National Non-Domestic Rates (NNDR)
- Lot 2 covers the provision of software and associated services for the purpose of Payment Processing and Cash Receipting
- Lot 3 covers the provision of software and associated services for Environmental, Planning, Building Control, Trading Standards and Licencing
- Lot 4 covers the provision of software and associated services for Libraries
- Lot 5 covers the provision of software and associated services for Housing and Property Management
- Lot 6 covers the provision of software and associated services for Social Care
- Lot 7 covers the provision of software and associated services for the purposes of monitoring and improving public health
- Lot 8 covers the provision of software and associated services for Civil Enforcement
- Lot 9 covers the provision of systems and services to create and improve openness, interoperability and data sharing between systems, citizens and staff and improve the experiences of system users and reduce costs of transactions/interactions
- Lot 10 covers the provision of software and associated services for the purpose of Democratic and Citizen Engagement
- Lot 11 covers the provision of software and associated services for other business systems including Waste Management, Museums, Sports and Recreation, Registrar, Burials and Crematoria and GIS
- With effect from 3 May 2016 Swiftdatapro Solutions Ltd was renamed Agile Applications Limited. This is a simple change of name - the legal entity, i.e. company number 7443094, remains unchanged.
- With effect from 23 May 2016 Corelogic Ltd was renamed Servelec Corelogic Limited under the LASA RM1059 framework agreement. This is a simple change of name - the legal entity, i.e. company number 3811329, remains unchanged.
- Crown Commercial Service is aware of the acquisition of Systems Associates Ltd by Public Consulting Group UK Ltd; however, no change has been actioned regarding System Associates Ltd's status on the framework agreement. System Associates Ltd, company number 4638120, remains the legal entity that has been awarded the framework agreement. Invitations to tender and bid responses are to be issued and responded to by Systems Associates Ltd only and any subsequent contracts are to be formed with Systems Associates Ltd until otherwise notified by Crown Commercial Service.
- Crown Commercial Service is aware of the acquisition of Kypera Ltd by Castleton Plc; however, no change has been actioned regarding Kypera Ltd's status on the framework agreement. Kypera Ltd, company number 04454748, remains the legal entity that has been awarded the framework agreement. Invitations to tender and bid responses are to be issued issued and responded to by Kypera Ltd only and any subsequent contracts are to be formed with Kypera Ltd until otherwise notified by Crown Commercial Service.
- Pendragon Consultants Ltd - this supplier's RM1059 Local Authority Software Applications framework agreement expired at midnight on 3 August 2016.
Lot structure to identify specialist SME suppliers
- Increasing transparency of price through provision of catalogues, including support and maintenance
- Catalogues of available Application Programme Interfaces and Software Development Kits
- Co-ordinated supplier relationship management activity with local authority partners
- Tie-in to both central and wider public sector strategy, particularly the Local Government Association ICT Commercial Strategy
- Removal of automatic price increases linked to indexation
- Use of Open Book terms, particularly important for support and maintenance costs
This agreement can be accessed in a number of ways, based on different factors including your requirements, size, drivers and targets, market knowledge and preference.
Under this agreement direct award and further competition may be used to place orders with the suppliers. To use the agreement you should:
- Review the guidance documentation and specification
- Determine your requirement (this can be for software or a number of support services associated with the software market, or any combination of the above)
- Determine the best option for your procurement - direct award or further competition - and action this in line with the parameters outlined below.
When running a further competition, you should award on the basis of the most economically advantageous tender (MEAT) and must provide suppliers with the methodology behind the evaluation, including the evaluation criteria and weightings that are applied to each criterion.
There is no requirement to register in order to use the agreement, however, if you want to use any of our tools such as the Government eMarketplace or eSourcing tool you will need to register for access.
For direct award an online catalogue is available for direct purchases via the Government eMarketplace:
N.B. If you are an existing Zanzibar user you can view these catalogues via your existing access. You should speak to your internal super user for more information.
When calling-off from the catalogues the following weighting criteria should be applied:
Criteria - ranked in order of importance
Percentage Weightings (or rank order of importance where applicable) - to be set by the contracting body conducting the direct award
Price (life cycle costs, cost effectiveness & price; price and running costs)
Technical merit; coverage, network capacity and performance as specified in relevant service levels
Quality (including delivery time, sales service, good value, accessories, service fitness for purpose)
Help desk, account management function and assurance of supply of a range of devices and good value accessories
You are able to split the price and quality scores within the parameters above, ensuring that they equal 100%.
You must provide the suppliers with a minimum set of information that can be used to help propose solutions to and price your requirements effectively.
If you require support in developing your market proposition the Crown Commercial Service or Pro5 can assist you or complete the procurement on your behalf. Please email info[at]crowncommercial.gov[dot]uk or procurementservices[at]ypo.co[dot]uk to find out more.
Percentage Weightings (or rank order of importance where applicable) - to be set by the contracting body conducting the further competition
After sales service
Aesthetic and functional characteristics
Delivery date and delivery period
Electronic reverse auctions can be undertaken as part of a further competition under all lots.
Pro5 or the Crown Commercial Service can support you in this, and even run and manage the eAuction for you, completely free of charge.
Further competitions may be run using our eSourcing tool or your own choice of eSourcing method/tool/portal. However, please note that the RFQ and/or Free Text Requisition functions provided on the Government eMarketplace platform are not suitable or approved for use under the agreement.
As the agreement has only recently been launched no savings have been claimed yet. However in future the following methodologies will apply:
- For catalogue purchases savings are measured on a direct comparison with prices charged by that supplier in the previous calendar year.
- For contracts awarded by further competition, the suppliers’ provide management information which enables us to make comparisons between bids and establish any savings that have been achieved.
The agreement and call-offs include benchmarking provisions, open book pricing and have removed automatic price increases in line with indexes. There are also terms to allow customers to be fully open with each other about the prices are receiving under the agreement.
The Local Government Association estimates local authorities spend up to £2.5bn each year in ICT markets, with £1bn (40%) of this spent on sourcing and supporting all software applications.
Analysis of relevant supplier incomes showed that they generate revenues of approximately £500m from the UK local government market for the applications intended to be covered by this procurement
We led the procurement activity in partnership with Pro5, the London ICT Programme and the Local Government Association.
The procurement is designed to deliver parts of the Local Government Association National Category Management Strategy for ICT in Local Government.
Stakeholder engagement identified some key issues to address within this market which are:
- Disjointed buying resulting in large disparity in price
- Poor service/outcomes delivered by suppliers
- Lack on innovation/slow pace of change within the supply market
|Lot Number||Lot Name||Lot Category||Number of Suppliers||Contract Expiry|
|All suppliers||46 - click here to view suppliers|
|1||Revenues & Benefits systems||Technology||3 - click here to view suppliers||03/08/2017|
|2||Payment Processing and Cash Receipting Systems||Technology||5 - click here to view suppliers||03/08/2017|
|3||Environmental Planning Building Control Trading Standards and Licencing systems||Technology||8 - click here to view suppliers||03/08/2017|
|4||Libraries systems||Technology||5 - click here to view suppliers||03/08/2017|
|5||Housing and Property systems||Technology||13 - click here to view suppliers||03/08/2017|
|6||Social Care systems||Technology||16 - click here to view suppliers||03/08/2017|
|7||Public Health systems||Technology||2 - click here to view suppliers||03/08/2017|
|8||Civil Enforcement systems||Technology||3 - click here to view suppliers||03/08/2017|
|9||Open Government Systems Interoperability and Integration Services||Technology||22 - click here to view suppliers||03/08/2017|
|10||Democratic and Citizen Engagement systems||Technology||8 - click here to view suppliers||03/08/2017|
|11||Other Local Authority business systems||Technology||12 - click here to view suppliers||03/08/2017|
- Mini User Guide (updated July 2016) 329.19 KB
- Customer Guidance Notes (updated July 2016) 752.19 KB
- Shopping on the Marketplace 1.3 MB
- Call-Off Agreement - Specimen (updated 13 July 2016) 2.11 MB
- Call-Off Agreement - Template (updated 13 July 2016) 344.22 KB
- OJEU Contract Notice 148.5 KB
- Supplier Matrix (updated 2 February 2017) 274.46 KB
Framework Manager Contact Details
0345 410 2222